Useful information before I cancel my subscription

If your mobile offer is no longer suitable, you can easily adapt the offer to suit your needs. If you no longer use your fixed line, you can transfer it to a relative so that he or she can use it.

Cancelling my subscription

For this, please call our cancellation service directly on 27 777 611. One of our agents will handle your request. This service is available from Monday to Friday, from 9 a.m. to 5:30 p.m.

Cancellation fees

Each case is unique, so cancellation fees may apply to you:

  • Cancellation fees, corresponding to the remaining months you committed to.
  • Administrative fees, linked to any cancellation request;
  • Equipment fees (for a phone, USB stick, etc.).

For more information, consult this document.

Consulting my bills after my cancellation

You can consult your bills for 2 months on "My online bill".