easier with Tango
Need help with your selection?
Find the answer to your question
More details about the offer
Ever faster Internet at the best price
Opt for Tango Duo and take advantage of an ultra-fast Internet connection, allowing unlimited downloads up to 1 Gbps, plus a TV offer and an included landline.*
Tango Duo meets all your Internet-related needs and always with offers at the best price, whether you want to watch TV or your series in streaming, listen to music, play online video games, etc.
*In other words, you can download an HD movie in less than 20 seconds
Important to know with regard to your connection to the Internet
Your subscription to a Tango Duo offer is subject to technical eligibility conditions being met. We will have to visit your home to check the feasibility of your request to access a chosen Internet service.
If the outcome of the visit is unfavorable or unsatisfactory, we will propose a new, similar Internet service offer through a subscription confirmation letter, which will serve as a contract between us.
If the new offer does not suit you, you can terminate your contract, in this case without any cost.
On the contrary, if everything is in order concerning your eligibility but you still want to cancel your contract before the activation of the service, for whatever reason, you will have to pay the administrative fees available here and corresponding to the costs incurred by Tango until the date of taking into account the cancellation request.
Equipment
Tango proposes a device (modem) optimized for its network and the Tango Duo services, which you can purchase or lease. If you prefer a different device from that proposed by Tango, you have to make sure it is compatible with the network. We cannot assume any responsibility with regard to the functioning and/or maintenance of said device.
Details on current promos
Tango Duo L for €29,95/month during 6 months.*
Tango Duo XL for €34,95/month during 6 months.*
* This offer is a welcome gift granted to all new Tango customers or customers using copper technology (ADSL / VDSL) who opt for a Tango Duo L or XL subscription before 01/05/2023. Do not wait any longer.
Landline telephony - How to make the most of the included landline?
The Tango Duo offer includes a landline on which your contacts can call you. You will also be able to make calls. In this case, the service will be charged at the per minute rate.
If you have to make calls regularly, we advise you to subscribe to one of our Fixed Communication packages. Depending on your needs, it will allow you to enjoy preferential rates for your calls to landlines and mobiles in Luxembourg and to 38 international destinations: Europe, the United States and Canada.
For your information, please note that unless indicated otherwise, the telephony service uses VoIP (Voice over IP) technology. Check whether any fax machines, alarm systems or banking terminals you may have are IP-compatible before getting Tango to activate the service.
Keep control of your connection with the My Tango Wi-Fi app.
You can configure and control your Internet connection very easily through the My Tango Wi-Fi app.
At any time:
- Test and improve the speed of your Wi-Fi connection.
- Activate, deactivate, rename your different networks and manage your passwords.
- Test the strength of your Wi-Fi signal.
- Share your access with your family or visitors.
- Control which devices can connect and which cannot.
- Set up and manage the parental control.
Family discount: the advantage of being a Tango Duo customer
Group all your family's Tango subscriptions together and receive a 5€ discount for each Tango subscription among a selection of mobile offers : the Tango Smart L to XXXL+ mobile offers along with Tango Mobile Internet XL and XXL and the Tango Pack Connected package.
*This way, you can save up to 30 euro per month.
From the signing of your contract to the installation, everything is done to make your life easier.
Enjoy a connection from day one.
Since no-one likes to wait, Tango offers you the possibility of enjoying a connection on the very day you subscribe to your Tango Duoconnection. During your visit to our point of sale, our teams will give you a 4G+ SIM card with 75 GB/month of data, valid for three months. Combined with a Mobile Hotspot, for a preferential price, this solution allows you to connect all your devices to Wi-Fi.
Make yourself comfortable and enjoy a high-quality connection right away. As a guideline, it takes between 2 to 4 weeks to complete an installation.
Installation charges are thrown in
With any subscription to a Tango Duo offer, the cabling and installation charges are thrown in (standard price of €395.59). An extra charge of €138.80 TTC may be charged in case of complex installation and only after acceptance of the quote by the client. For information, this concerns about 10% of cases.
Will the technician come by soon?
Make the most of ever greater flexibility for your installation. When you subscribe in a point of sale, you and our team set the date that suits you best. We work according to an extended timetable, Monday to Friday from 8 a.m. to 7 p.m. and even on Saturday from 8:30 a.m. to 6 p.m.
On the day of installation, you can interact directly with our technician remotely, thanks to our Web App (You will receive the link via SMS). You are alerted 45 minutes before the technician arrives and can even follow his route on a map.*
*You no longer need to stay at home all day wondering when your technician will finally come by.
Additional details about the fiber installation pack
This pack includes the activation charge, the installation of an NTP terminal outlet and an ONT box in your home, and the activation of fixed Internet and telephony: the installation and configuration of your modem and landline telephone, the call-out charge of our technicians, and a function test (excluding indoor cabling charges).
Some services are not included and will be billed as additional services on request.
See the complete list of services.
You can request an estimate from our technician.
If you install an additional service such as TV, please inform yourself about supplementary charges. During a promotional period when a discount applies to an installation pack, the discount will be deducted from your first bill following the successful activation of the service.
Want to change subscription?
Nothing could be simpler; if you're eligible, all you have to do is select the subscription of your choice on the website, validate your shopping basket and provide your customer details, and we'll take care of everything!
Want to leave us?
We of course regret this but here, too, Tango commits to make your life easier; all you have to do is call 777.
Don't forget to consult our online support to find out the conditions for termination and any charges that may apply*.
* if you have a joint offer that includes a smartphone, you will for example have to pay the amount outstanding for that phone.
For more details and the terms and conditions, please refer to the documents below: