The epidemic context that we know must lead us to be cautious and to limit our movements and close contacts. In addition, we had to adapt our Customer Service as some of our employees have to make themselves available for the care of their children.

Support

To manage your Internet, TV and telephone access, here are some best practices that can help protect us all.

We recommend that you favor the management of your accounts remotely with the tools that Tango puts at your disposal. Here's a quick recap of what you can do at home:

  Tango virtual assistant (available only in French on www.tango.lu/fr
Get help in case of malfunction of your Internet, TV or mobile access.


  The Tango help & support
Find the answers to your questions in the FAQs

  My online bill
- Get the PIN and PUK codes of your mobile lines
- Change, block or unblock your SIM card
- Track and pay your invoices

 More info on my online bill


  My tango App 
- Control your consumption
- Estimate your bill for the current month

More info 

  Buy or modify your subscription directly online for the following offers
- Tango Smart and Tango Smart LU
- Tango Infinity
- Tango Internet Mobile and Tango Internet Mobile LU
- Tango Fibre
- Tango TV

  Contact us per e-mail
using the contact form

We also limit our interventions at home to the essential activities of maintaining telecommunications services: repairs, moves or activations. If you are affected by any of these measures, you will be informed personally, as usual.

Shops

The epidemic context that we know must lead us to be cautious and to limit our movements and close contacts.
Also, in order to protect the health of our employees and customers while ensuring the best possible service, most of our points of sale are closed since March 18.

  Opened points of sale

- Bertrange - Z.A. Bourmicht
18 rue du Puits Romain, Z.A. Bourmicht Bertrange 8070 Bertrange

- Bettembourg - Cactus
320, Z.I. Schéleck 3 3225 Bettembourg

- Diekirch - Cactus Hobbi
Route d'Ettelbruck 9230 Diekirch

- Differdange - Opkorn
1, boulevard Emile Krieps L-4530 Differdange

- Grevenmacher (Comtech)
28, route de Thionville 6791 Grevenmacher
Point of sale open on monday from 13:00 to 18:30, from tuesday to friday from 9:00 to 12:30 and from 13:00 to 18:30 and on saturday from 10:00 to 16:00.

The other points of sale will be open from 9 a.m. to 6 p.m. in order to guarantee a minimum service.

 Technical support service available from 9 a.m. to 12:30 a.m. and from 1:30 p.m. to 5:30 p.m. at the Bertrange point of sale.

However, we recommend that you limit your visit and respect the barrier gestures recommended by the government: avoid physical contact and maintain a distance of 2m with other people, sneeze in your elbow.

Product

In order to best support our customers during current events and because it will be more important than ever to be able to have a good time with family and stay in contact with the people who are dear to us, Tango has decided to offer until 20/04 inclusive:

  The Kids channels
to all Tango TV customers, including Canal J, Gulli, Tiji, Boomerang and Mangas.

  Unlimited national data at home*


These two bonuses are activated automatically. No activation / manipulation is required on your part.

*Unlimited data in Luxembourg and valid until 20/04/2020 for Tango Internet Mobile EU, Tango Internet Mobile LU, Tango Pack Connected, Tango 4G @Home, Tango Infinity and Tango Smart subscriptions. Tango will not charge for national data traffic carried out from 13/03 to 20/04/2020. Unlimited data offer not valid for prepaid mobile customers.
In order to ensure good quality for all of its mobile customers, Tango reserves the right to cancel the unlimited national data offer in the event of network congestion.

Covid-19 - Information and guidelines

Don't have to go outside? Please stay at home!

#BLEIFTDOHEEM

Follow these recommendations:

Only leave home if

For information:

  gouvernement.lu/coronavirus
  8002 - 8080