The epidemic context that we know must lead us to be cautious and to limit our movements and close contacts. Measures are taken to always provide you quality service.

Shops

All our points of sale have been open since May 11.

To ensure your safety and that of our teams, here are the measures implemented:

  
  

Devices and surfaces are regularly disinfected.
Payment by Credit Card is also recommended, and we invite you to respect barrier gestures: wash your hands regularly, cough and sneeze in your elbow, avoid shaking hands.

Check the list of our points of sale and their timetables.

Online shopping

Need a subscription with or without a mobile? A new Fiber or TV subscription? You can now subscribe to all of our subscriptions without leaving your home!

  All your subscriptions online

      

Support

To manage your Internet, TV and telephone access, we recommend that you favor the management of your accounts remotely with the tools that Tango puts at your disposal. Here's a quick recap of the tools available to manage your accounts from home: 

  Tango virtual assistant (available only in French on www.tango.lu/fr
Get help in case of malfunction of your Internet, TV or mobile access.


  The Tango help & support
Find the answers to your questions in the FAQs

  My online bill
- Get the PIN and PUK codes of your mobile lines
- Change, block or unblock your SIM card
- Track and pay your invoices

 More info on my online bill


  My tango App 
- Control your consumption
- Estimate your bill for the current month

More info 

  Contact us per e-mail
using the contact form

We also limit our interventions at home to the essential activities of maintaining telecommunications services: repairs, moves or activations. If you are affected by any of these measures, you will be informed personally, as usual.

Product

In order to best support our customers during current events and because it will be more important than ever to be able to have a good time with family Tango has decided to offer:

  To Tango TV customers

  • The Kids channels until May 31, 2020, including Canal J, Gulli, Tiji, Boomerang and Mangas.
  • Access to Basic Fit group lessons in our VoD catalog until June 30,th 2020.

The unlimited national data bonus was available until April 30, 2020. Since May 1, 2020, this bonus is deactivated.
Customers who have benefited from unlimited national data have again the volume of data included in their offer.

Covid-19 - Information and guidelines

Don't have to go outside? Please stay at home!

#BLEIFTDOHEEM

Follow these recommendations:

Only leave home if

For information:

  gouvernement.lu/coronavirus
  8002 - 8080