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Hello! I am Lea, your virtual Tango guide.

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For greater efficiency, shorter waiting times and higher response quality, our Customer Service Department is divided up into various different sections, whose staff have different skills.
 

1) The Billing Service:

  • informs you about your fixed, mobile, TV, and Internet bills
  • provides you information on the payment methods
  • offers you a rate check to optimize your Tango bill

 

2) The Television Service:

  • informs you about the Tango Generation TV offer, the available channel packages, and movies in VOD
  • informs you about the installation procedures and rates
  • helps you with technical issues

 

3) The Technical Service:

  • informs you about the progress of a repair
  • helps you configure your smartphone
  • provides you information on using mobile Internet

 

4) The Customer Service:


Customer Service for Internet, Fixed and TV

  • helps you to fix connection problems
  • informs you about our Internet and fixed offers
  • helps you with administrative matters
 

Customer Service for Mobile (postpaid and prepaid)

  • offers you technical solutions (network, calls, SMS, MMS, etc.)
  • helps you to choose your offers and options
  • helps you with the configuration of the Tango services (voicemail, creation of your Customer Corner, etc.)
  • helps you with administrative matters and contract modifications
  • delivers your PIN code and/or PUK code