What to do if my mobile is lost or stolen

Blocking my line
If your mobile phone is lost or stolen, call 800 777 77 to lock your SIM card and avoid any fraudulent use of your device.
You will be informed about the steps to follow to receive your new SIM card and unlock your line.
If you need a new mobile phone, consult our assistance.

Consult with your insurer
Your mobile phone may be covered by your insurance. Check your home, car and liability contracts with your insurer.

Protecting yourself against mobile phone theft or loss

Take measures to protect your mobile phone

All new mobile phones have tools to enhance the security of the device (locking, PIN code, etc.).
To configure these tools, consult the mobile configuration tool.

Keep your mobile phone data
The manufacturer's software offers a tool for backing up your mobile phone's data. Regular backups allow you to keep the data of your old phone and install them onto your new phone.

Take the following precautions:

  • Don't leave your phone out in plain view.
  • Don't lend your phone to someone you don't know.
  • Beware of pickpockets, especially in busy areas and when using public transport.